Smart Tourism: between technology, participation and sustainability
Abstract
Smart Tourism: between technology, participation and sustainability. The article
deals with smart tourism, understood as the relationship between tourism, and
technology, participation and sustainability. The macro approach adopted allows
to approach the object of study from various points of view and to relate broad and
complex issues, whose relations with tourism are usually treated separately. However, this advantage is accompanied by the limit of dealing with the issues, by force
of circumstances, in general. The innovativeness of the article lies in the type of
approach, which highlights the potential, but also the ambiguities and critical issues
related to smart tourism, a fuzzy concept and a fashionable buzzword. The first
section outlines the transformation of tourism within the broader transformation of
the social system and subsystems: economic, political, value. The following sections
deal with the relationship between smart tourism and the three subjects under study:
technology, participation, sustainability. The conclusions reflect on the criticalities
of the concept of smart tourism and outline future lines of research.
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